1. Detailed description of goods and/or services
Wellsprings NPO is a non-profit organisation in the food nutrition and distribution industry that makes available Nkosi Super Bars to children in need through various partnerships, including JAM and Helpende Hand. Nkosi Super Bars are also made available for sale to those who want to distribute independently.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email. If you have sponsored a box or boxes of Nkosi Bars they will be distributed on your behalf to children in need via our distribution network. Wellsprings will, in the case of sponsorship, have full autonomy as to where such boxes are shipped.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Wellsprings is subject to availability. In cases of unavailability, Wellspings will refund the Client in full within 30 days for purchased boxes. Sponsored boxes will go into our production que and will be distributed in due time through our network. Cancellation of orders by the client will attract a 25 % administration fee. Orders not cancelled within 48 hours after purchase will not qualify for a refund.
Wellsprings shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Wellspings via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Wellspings separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Wellsprings takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Wellspings chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Wellspings may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Wellsprings based in South Africa trading as Wellspring and with registration number 2019/367909/08 and JJ Niemand, A Di Bon, T Christodoulou (Director(s)/Member(s)/Owner(s)).
14. Wellsprings contact details
Company Address: Postnet Suite 41, Private Bag X9, Melville, 2109 Email: email@example.com